User FAQ's
Some UPI apps like Phonepay and Paytm allow you to copy UTR using a copy button but many do not. It is best to use the transaction confirmation SMS received from the UPI app and copy the UTR from there. You can refer to the document here
We don’t support any type of card payments for both INR & PHP currencies
Onchain transaction cost varies all the time based on demand supply match of validators and also by the chain. Networks like polygon have very low network fees in comparison to the size of transaction while networks like ethereum have very high network fees in comparison to the size of transaction.
We need users to verify one proof of Identity and one proof of address before they can transact on our platform.
We do real time KYC verification of end users. The whole process can be completed in less than a minute if the user has all the documents ready.
Our On-ramp (Buy) transactions typically take less than a minute to process.
The users have three options to reach out to Onmeta Support:
- Live chat option in the Onmeta widget
- Onmeta Telegram Group
- User can email us at support@onmeta.in
We allow our clients to set their own limits for the transaction. Below are our suggested minimum and maximum limits. The minimum is arrived at based on a transaction size that makes the gas fee attractive for miners/validators and maximum is based on payment channel transfer limits.
Chain | Minimum Limit | Maximum Limit |
Ethereum | 2000 INR, 2000 PHP | 500000 INR, 50000 PHP |
zkEVM, zkSyncEra | 1000 INR, 1000 PHP | 500000 INR, 50000 PHP |
Polygon | 50 INR, 50 PHP | 500000 INR, 50000 PHP |
Binance Smart Chain | 500 INR, 500 PHP | 500000 INR, 50000 PHP |
Avalanche DFK Immutable Solana Arbitrum Fantom Klaytn Optimism Gnosis Tron Hedera | 100 INR, 100 PHP | 500000 INR, 50000 PHP |
Yes, for UPI transactions Max limit per user per day is 1 Lakh. It also varies with limits set by the user bank account. For Bank Transfer (IMPS/NEFT/RTGS), Max limit is up to 5 Lakh per transaction.
We batch process our Off-ramp (Sell) orders, it typically take 24 Hours to process.
We allow our clients to set their own limits for the transaction. Below are our suggested minimum and maximum limits. The minimum is arrived at based on a transaction size that makes the gas fee attractive for miners/validators and maximum is based on payment channel transfer limits.
Chain | Minimum Limit | Maximum Limit |
Ethereum | 2000 INR, 2000 PHP | 200000 INR, 20000 PHP |
zkEVM, zkSyncEra | 1000 INR, 1000 PHP | 200000 INR, 20000 PHP |
Polygon | 50 INR, 50 PHP | 200000 INR, 20000 PHP |
Binance Smart Chain | 500 INR, 500 PHP | 200000 INR, 20000 PHP |
Avalanche DFK Immutable Solana Arbitrum Fantom Klaytn Optimism Gnosis Tron Hedera | 100 INR, 100 PHP | 200000 INR, 20000 PHP |
We support payouts to only verified Indian bank accounts
We have an AML policy and strictly adhere to it; You can find our AML policy here
There is no VASP (Virtual Asset Service Provider) license in India yet which can regulate the businesses dealing in Cryptocurrency. The most significant piece of legislation with respect to regulating crypto businesses in India pertains to the March 2023 amendment brought by the Government of India to the Prevention of Money Laundering Act (PMLA) 2002 which brings all crypto businesses under the purview of PMLA. As a result, it is required of all crypto businesses in India to register with the Financial Intelligence Unit (FIU) of the Ministry of Finance of the Government of India and proactively report any suspicious activity. Onmeta has registered for the same and is complying with all the requirements.